Citrix NetScaler and Exchange: Case-sensitivity of internal and external URLs
Exchange has known the concept of internal and external URLs for the different services (Outlook Web Access, OAB, EWS, ActiveSync etc) since Exchange 2007. And it’s still confusing people. The internal URL is the URL, that is used to access the desired service from the intranet. The external URL represents the URL that is used to access the service from the internet. Best practice is to use the same URL (the external) for both, use a certificate from a public CA, and use split DNS to access the external domain from the inside of your network.