Michael White published the third release of his “What is in the bag” blog post. In reference to this, I would like to share the content of my bag. I used a RIMOWA Salsa business trolley for several years. Unfortunately, it broke in June 2017 and a repair was refused by RIMOWA. I was very disappointed of the product quality and the customer service experience with RIMOWA. I decided to switch to a backpack, which felt much more comfortable than carrying or pulling the RIMOWA trolley.
You need tools and methods to accomplish your daily tasks. No one will deny this insight. I would like to give you an insight into my box of tools and methods. These tools and methods work for me, but they do not have to work for you. The design of your personal toolbox depends on your job. Depending on who you ask, my job role consists of several roles: Currently, I am working as a consultant, head of the business unit, pre-sales consultant and technical account manager.
I’m not a developer. I deal mainly with infrastructe, things like virtualization, storage & backup, networking etc. Sometimes I had to write scripts, primarily PowerShell, batch or Bash. Many years back, I also wrote Csh and Ksh scripts. In the past years, automation was one of the rising trends in the infrastructure segment. And with automation, new challenges came up. Today I have to work with Windows PowerShell, in case of VMware with PowerCLI (which bases on Windows PowerShell), and sometimes I have use with REST APIs.
Everyone has their own technique to organize work. As you maybe know, I’m a big fan of Lean. And you know maybe also, that Lean is a philosophy based on the aspect to create value for customers and eliminate waste of resources in production processes. Taiichi Ōno, the father of the Toyota productionsystem, defined seven forms of waste. Womack and Jones developed Lean Production, which is based on TPS, and highlighted five principles to achieve a lean production.
Some of my customers use TeamViewer to provide a quick access to their systems, without the need to configure VPN connections, install software on hosts etc. TeamViewer provides fast and secure access without the need to install software. Simply start the teamviewer.exe and choose if you want to connect to a host or use the session id and password to allow someone else access your computer. TeamViewer is free for all non-commercial users!
When you deal with problems in IT, you often deal with problems where is root cause is unknown. To solve such problems, you have to use a systematic method. Only a systematic method leads to a fast, effective and efficient solution. One of the most commonly observed methods in my career bases on approximation. We all know it as “trial and error”. Someone tries as long until the problem is solved.
Scott Lowes “Reducing the Friction” posts inspired me to write a bit about a part of my job. A significant part of my work is the on-site installation of newly purchased equipment. That’s one thing my customers really like. I’m not only the pre-sales guy that is doing designs and workshops, but I am also the guy who installed the things which he has thought up. This prevents finger pointing if something isn’t working as expected.